Sales Enablement

Done-for-you AI agent setup, training, and support to help Shopify shoppers choose products and move toward purchase.

CAT AI

Help shoppers choose and buy with confidence

Sales Enablement brings verified product knowledge into AI-assisted Shopify buying journeys, helping shoppers find suitable products, resolve questions and move toward purchase. It connects store policies and useful answers—from product comparisons to compatibility, delivery and returns.

An AI agent uses consistent store information to guide shoppers and involves your team when personal attention is needed. AEO- and GEO-informed product knowledge helps keep answers aligned with search and AI discovery.

Codified Algorithmic Thinking™ (CAT AI) helps set up, train and support your AI agent, managed by Codified Commerce experts.

Set up, train and support your AI agent

AI Agent Setup connects your products, policies and buying information, defines how the agent should respond and prepares the handoff to your team.

AI Agent Training refines its knowledge using customer questions and validated AI-discovery gaps. We test answers, product recommendations, clarification and human handoffs.

AI Agent Support reviews available, appropriately handled conversations, addresses knowledge gaps and updates guidance as products, policies and customer needs change.

A shopper may need sizing, comparisons or compatibility help. CAT AI reviews recurring questions and buying barriers to inform Product-Market Fit and SEO, AEO and GEO content improvements. Where measured, we also review customer response and progress toward purchase.

The agent should clarify shopper needs before recommending a product. When compatibility, availability or policy details are uncertain, it should explain what needs checking and involve your team.

Answers should be consistent across search, AI discovery, sales agents and your Shopify storefront. Product recommendations, delivery information and return guidance should use the same verified sources. Reviewing those sources alongside relevant customer conversations reveals conflicting answers, missing information and barriers in AI-assisted buying.

How to get started: Ask CAT AI about your store and sales support needs, then choose a monthly, weekly or one-time purchasing option. Each purchase or paid subscription cycle provides one Automation. Work and timing depend on complexity, access, the execution window and external systems.

Sales Enablement: CAT AI capacity limits

AI-agent setup, training and support are available through all four CAT AI speeds. The proposed workload ceilings for distinct AI-assisted buying journeys are Boost up to 1, Turbo up to 4, Max up to 7, Express up to 10. A journey is a customer buying task or intent, such as product discovery, comparison, compatibility guidance or checkout handoff; it is not a promise to deliver one custom chatbot per journey. Eligible work is governed by AI processing, available store knowledge, approvals and validation. One paid Automation does not include all service workload ceilings simultaneously. Read the full CAT AI capacity FAQ.

INDUSTRY SIGNALS · AI-ASSISTED SALES

AI guidance is changing the buying journey

More shoppers are starting with AI conversations, and Shopify’s early data shows stronger conversion among AI-referred visitors. Customers also expect access to a person—highlighting the need for useful guidance and effective human handoffs.
200%

Growth in AI-Led Shopping Starts

Salesforce reported 200% year-over-year growth in shoppers using agentic search as the first step in their buying journey, including AI chats and retailer assistants.
Read Salesforce’s research
50%

Higher Conversion Rates

Shopify’s Q1 2026 data found that AI-referred visits beginning on product pages converted at nearly 50% higher rates than comparable organic-search visits without AI support.
Read Shopify’s research
87%

Expect Access to a Human

Gartner found that 87% of surveyed customers consider access to a human essential when companies use generative AI for customer service, human handoff matters.
Read Gartner’s research

How CAT AI supports Sales Enablement 

CAT AI helps set up, train and support your Shopify AI agent—from product knowledge to buying guidance and human handoffs. Each Automation addresses priorities based on available information, complexity and the execution window.

Product Knowledge

Connect product details, features and use cases so the agent can explain your offer accurately.

CAT AI

Store Policies

Prepare clear guidance on delivery, payments, returns and other information shoppers need before buying.

CAT AI

Product Selection

Help shoppers compare options and find suitable products based on their needs and preferences.

CAT AI

Buying Questions

Address questions about size, compatibility and value, asking for clarification when needed.

CAT AI

Answer Testing

Test realistic shopping scenarios to check accuracy, relevance and how the agent handles uncertainty.

CAT AI

Human Handoff

Define when to involve your team and pass along the shopper’s questions and relevant context.

CAT AI

Conversation Review

Review available interactions to identify unanswered questions, recurring doubts and gaps in guidance.

CAT AI

Agent Updates

Refine knowledge and instructions as products, policies and customer needs change.

CAT AI
CAT AI For Shopify Sales Enablement

Help shoppers choose with confidence

Give shoppers useful product guidance, clear answers and a path toward purchase. CAT AI helps set up, train and support your Shopify AI agent, with expert oversight and human handoffs when personal attention is needed.
CAT AI Pricing