Contact information
Codified Commerce — Contact Information
Codified Commerce | Shopify Expert Agency | Custom App Development | ERP Apps & Professional Services
Registered Office
51/1, P&T Nagar, IT SEZ Corridor, Saravanampatti, Coimbatore – 641035, Tamil Nadu, India
Meeting Office
Codified Commerce | Regus Business Centre, #626-1, Thudiyalur to Saravanampatti Road, Chinnavedampatti, Coimbatore, Tamil Nadu, India In-person meetings are available by prior appointment only. Please contact us in advance to schedule.
Contact Details
- Website: codifiedcommerce.com
- Email: support@codifiedcommerce.com
- Phone / WhatsApp: +919790134586
How We Work
Codified Commerce operates as a remote-first execution agency. All products and services — including Shopify Developer Store builds, Shopify ERP Apps, Shopify Sidekick AI Expert tasks, and Professional Services — are scoped, delivered, and supported digitally.
DIY Support — Clients executing independently using the Codified Algorithmic Thinking™ framework can reach us via email or WhatsApp for guidance during business hours.
DFY Engagements — Done For You clients are assigned a dedicated Codified Commerce expert for the duration of the engagement. All communication is managed via email and scheduled video calls.
Support Hours
- Monday – Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 2:00 PM
- Sunday & Public Holidays: Closed
Emergency support for critical issues (store down, app broken) is available outside business hours for active DFY clients. Response within 4 hours.
Response Time Commitments
- Email: Within 1–2 business days
- WhatsApp: Within 4 business hours (during support hours)
- Sidekick AI Expert tasks: Within 24–72 business hours (by task complexity)
Escalations
For unresolved issues or escalations beyond standard support:
- Email: support@codifiedcommerce.com
- Subject line: ESCALATION — [Your Name] — [Issue Summary]
Codified Commerce commits to acknowledging all escalations within 4 business hours and providing a resolution plan within 2 business days.