Refund policy

Codified Commerce — Return and Refund Policy

Effective date: 17 July 2026

1. Overview

This Return and Refund Policy governs purchases made from Codified Commerce through codifiedcommerce.com, Shopify checkout, subscription checkout, payment links, invoices and other approved sales channels.

Codified Commerce principally supplies:

Shopify professional services;
Workflow Automations;
Shopify Setup Support;
Shopify Enterprise Support;
Shopify Growth Support;
subscription-based services;
applications and integrations;
digital products;
and related consulting or training services.

Because these products and services are delivered digitally, conventional physical-product returns ordinarily do not apply.

By completing a purchase, the client acknowledges that professional time, software, AI-compute capacity, development capacity and other resources may be allocated immediately after payment.

2. No physical returns

Codified Commerce does not ordinarily sell or ship physical goods.

Accordingly, clients are not required to return physical products to Codified Commerce unless a particular product page expressly states otherwise.

For digital services, a “return” means a request to cancel the purchase, reject the delivered work or request repayment of the amount paid.

Such requests are governed by this policy.

3. Prepaid productized-service model

Codified Commerce operates through a prepaid, productized professional-service model.

The standard professional-service unit is one Workflow Automation, ordinarily priced at ₹10,000 per Workflow Automation, unless another price is displayed at checkout or expressly agreed in writing.

The Workflow Automation fee is an all-in-one professional execution fee.

It is not:

a deposit held on behalf of the client;
an unused client budget;
an hourly retainer;
a refundable advance until final delivery;
or a collection of independently refundable minor tasks.

Payment secures professional execution capacity for the purchased workflow.

4. When a Workflow Automation begins

A Workflow Automation is considered commenced when Codified Commerce undertakes any substantive activity connected with the purchased service.

This may include:

reviewing the Shopify store;
analysing the project;
reviewing client information;
researching;
planning;
selecting or sequencing the workflow;
reserving professional resources;
allocating AI-compute or software capacity;
preparing content;
writing or editing code;
configuring Shopify;
installing or configuring applications;
developing integrations;
testing;
quality assurance;
deployment;
or implementation.

The workflow may therefore be considered commenced before a visible storefront change appears.

5. Cancellation before commencement

A client may request cancellation before a Workflow Automation has commenced.

A cancellation request should be submitted promptly to:

support@codifiedcommerce.com

The request should include:

the client’s name;
Shopify store URL;
order or invoice reference;
date of payment;
and reason for cancellation.

Where Codified Commerce confirms that:

no substantive analysis or execution has commenced;
no resources have been reserved;
no digital product has been accessed;
and no third-party cost has been incurred,

Codified Commerce may approve a full refund, less any non-refundable payment-gateway or third-party processing charges where legally permissible.

6. Twenty-four-hour cancellation window

For a newly purchased one-time Workflow Automation, a cancellation request may ordinarily be considered where:

it is received within 24 hours of payment; and
the Workflow Automation has not commenced.

The 24-hour period does not create an unconditional refund right.

Where execution, analysis, planning or resource allocation begins within that period, the purchase may become non-refundable.

7. No refund after commencement

Once a Workflow Automation has commenced, the applicable fee is ordinarily non-refundable.

This applies even where:

the workflow has not yet been visibly completed;
the client later changes strategy;
the client decides not to proceed;
the client appoints another service provider;
the client fails to provide access or information;
the client does not use the completed work;
or the client expected a different commercial outcome.

This reflects the fact that professional services consume time, capacity, software, research and technical resources that cannot ordinarily be returned or resold.

8. Resource reservation

Codified Commerce may reserve time, software, applications, AI-compute capacity, development capacity and other resources after receiving payment.

Where resources have been reasonably reserved for the client’s workflow, the purchase may be treated as commenced even if active implementation has not yet been completed.

Codified Commerce may determine whether substantial resource reservation has occurred using its internal operational records.

9. Completed Workflow Automations

A completed Workflow Automation is non-returnable and non-refundable except where:

Codified Commerce confirms that the purchased deliverable was not supplied;
a material defect within the purchased outcome cannot reasonably be corrected;
Codified Commerce charged the client twice for the same purchase;
or a refund is otherwise required by applicable law.

The client may not return completed professional work merely because:

it was delivered digitally;
it was implemented directly in Shopify;
the client does not understand the internal process;
another provider would have used a different method;
or the client no longer wants the delivered output.

10. Defects and missing deliverables

A client who believes that a purchased deliverable is missing or materially defective must notify Codified Commerce in writing within seven calendar days of the completion notification.

The notice should identify the specific:

Shopify URL;
page;
product;
collection;
theme section;
application;
integration;
feature;
error message;
screenshot;
or expected behaviour.

A general statement such as “the work is unsatisfactory,” “there is no transparency” or “results were not achieved” is not sufficient to identify a defect.

11. Right to inspect and correct

Where a specific defect is reported within the review period, Codified Commerce will be given a reasonable opportunity to:

inspect the issue;
reproduce the problem;
correct the defect;
restore the affected function;
replace the relevant deliverable;
or provide an alternative technical solution.

A refund will not ordinarily be considered before Codified Commerce has been given a reasonable opportunity to correct a confirmed defect.

12. Matters that are not defects

The following do not ordinarily constitute defects:

a changed business decision;
a changed design preference;
a request for a new creative direction;
new pages or products;
additional functionality;
additional integrations;
repeated redesign requests;
a change in brand positioning;
a preference for another application;
dissatisfaction with a third-party platform;
a request for training;
a request for prompts or internal working methods;
or a request falling outside the purchased Workflow Automation.

Such requirements may be quoted or purchased as an additional Workflow Automation.

13. No refund based solely on business results

Codified Commerce does not guarantee:

sales;
revenue;
profit;
traffic;
search-engine rankings;
Answer Engine Optimisation visibility;
Generative Engine Optimisation visibility;
leads;
conversions;
advertising results;
Product Market Fit;
customer retention;
or return on investment.

A refund is therefore not available solely because:

revenue did not increase;
traffic did not improve immediately;
a page did not rank;
a blog was not indexed immediately;
an AI engine did not cite the store;
sales were not generated;
conversion rates remained unchanged;
or the client did not achieve an expected commercial result.

Professional execution and commercial performance are different matters.

14. Shopify Growth Support refunds

Shopify Growth Support is a long-term, sequential and compounding service.

Individual workflows may create foundations for later workflows, including:

technical optimisation;
metadata;
store structure;
search discovery;
content;
indexing readiness;
positioning;
Product Market Fit;
analytics;
CRO;
acquisition;
retention;
and Growth Marketing.

A client is not entitled to a refund merely because an individual billing cycle does not independently produce immediate sales.

15. Subscription renewal refunds

Subscription fees are charged in advance according to the selected billing cycle.

A request to refund a newly charged subscription cycle may be considered only where:

the request is received within 24 hours of the renewal charge;
the new billing-cycle Workflow Automation has not commenced;
no substantive analysis or planning has begun;
and no resources have been reserved for the cycle.

Once the billing-cycle workflow has commenced, the charge is ordinarily non-refundable.

16. Cancelling a subscription

Cancelling a subscription stops future renewals according to the Subscription Policy.

Cancellation does not automatically refund:

the current paid billing cycle;
a commenced Workflow Automation;
completed work;
resources already committed;
or third-party charges already incurred.

The client remains entitled to the work included in the current paid billing cycle, subject to continued cooperation and access.

17. No partial-period refunds

Codified Commerce does not ordinarily provide prorated or partial refunds for:

unused subscription days;
unused consultation time;
unused meetings;
early cancellation during a paid cycle;
delayed client participation;
failure to use the delivered output;
or reduced client requirements after purchase.

Subscription entitlements have no cash value and cannot ordinarily be exchanged for money.

18. Paused or skipped subscriptions

Where supported by the applicable subscription system, a client may pause or skip a future billing cycle.

A pause or skip applies prospectively.

It does not reverse:

a completed renewal;
a commenced workflow;
a reserved execution period;
or work already performed.

19. Client-caused delays

A refund is not ordinarily available where delivery is delayed or prevented because the client:

fails to provide Shopify access;
revokes collaborator access;
provides incomplete information;
does not provide brand or product assets;
delays approvals;
does not approve a necessary third-party application;
fails to respond to clarification requests;
restricts required permissions;
or provides inaccurate instructions.

Codified Commerce may pause execution until the client provides the required cooperation.

20. Abandoned engagements

Where a client does not respond or provide required access for 30 consecutive calendar days, Codified Commerce may classify the engagement as inactive or abandoned.

In such circumstances:

the payment remains non-refundable where work commenced or resources were reserved;
delivery timelines cease to apply;
the workflow may be moved out of the active production schedule;
and resumption may depend on current availability.

Where substantial changes have occurred during the inactive period, an additional Workflow Automation may be required.

21. Third-party charges

Third-party expenses are ordinarily non-refundable once incurred.

These may include:

Shopify application charges;
premium themes;
software subscriptions;
domain charges;
hosting;
AI tools;
external licences;
API charges;
advertising expenditure;
payment-gateway fees;
and other approved external services.

Refund eligibility for a third-party charge is governed by the third party’s own policies.

Codified Commerce cannot guarantee or issue a refund on behalf of a third-party provider.

22. Digital products

Digital products may include:

documents;
playbooks;
templates;
frameworks;
checklists;
code;
configuration files;
reports;
training materials;
and downloadable resources.

A digital product is ordinarily non-returnable and non-refundable once:

downloaded;
accessed;
emailed;
opened through a customer account;
or otherwise made available to the purchaser.

A refund may be considered where:

the purchaser was charged more than once;
the file is technically inaccessible and cannot be replaced;
or the digital product materially differs from its published description.

23. Applications, code and integrations

Custom applications, integrations, middleware, automation and software development are non-refundable after development begins.

Where a confirmed technical defect exists, Codified Commerce may correct or replace the defective component within the agreed scope.

A client may not request a refund solely because:

Shopify changes an API;
a third-party provider changes its system;
another application becomes preferred;
external credentials are unavailable;
or a future platform update affects compatibility.

Continued maintenance or adaptation may require another Workflow Automation or an enterprise-support engagement.

24. Training and consultation services

Scheduled consultation, training or review sessions are non-refundable after:

the session has occurred;
the reserved time has begun;
or the client fails to attend without reasonable prior notice.

Rescheduling may be permitted at Codified Commerce’s discretion where notice is provided before the scheduled session.

Training or consultation fees do not include implementation unless expressly stated.

25. Promotional and complimentary work

No cash refund or credit is available for:

free Workflow Automations;
complimentary services;
promotional bonuses;
free consultation;
trial work;
gifted access;
discount value;
or work supplied at no charge.

Where a paid bundle includes a complimentary component, refund calculations, if any, apply only to the eligible paid component.

26. Discounts

Where a refund is approved for a discounted purchase, the maximum refundable amount is the amount actually paid for the eligible component.

Discounts, coupons and promotional credits:

have no independent cash value;
are not refunded separately;
and may not be reinstated after cancellation.

27. Duplicate payments

Where the client is charged more than once for the same intended purchase, the duplicate payment may be refunded after verification.

The client should provide:

order references;
transaction references;
payment dates;
amounts;
and payment-method details sufficient to locate the transaction.

A duplicate charge is different from purchasing two separate Workflow Automations.

28. Failed or incomplete payments

Where a payment appears unsuccessful, pending or reversed, the client should not submit repeated payments without first checking the transaction status.

Codified Commerce is not responsible for temporary bank or payment-gateway authorisations.

Where funds are not successfully received by Codified Commerce, no refund is due from Codified Commerce.

29. Chargebacks and payment disputes

Clients should contact Codified Commerce before initiating a chargeback or payment dispute.

An unjustified chargeback does not cancel:

completed work;
intellectual-property obligations;
unpaid liabilities;
or the client’s responsibility for services already delivered.

Codified Commerce may provide the payment provider with:

order information;
accepted policies;
communications;
access records;
workflow records;
delivery evidence;
completion notifications;
and other relevant transaction information.

30. Approved refund methods

Where a refund is approved, it will ordinarily be returned through the original payment method.

Codified Commerce may instead provide, where agreed and legally permissible:

a service credit;
replacement Workflow Automation;
corrected deliverable;
or alternative resolution.

A service credit cannot ordinarily be converted into cash after acceptance.

31. Refund processing time

Codified Commerce will initiate an approved refund within a reasonable period after approval.

The time required for the amount to appear in the client’s account depends on:

the bank;
card issuer;
payment gateway;
Shopify Payments;
and the original payment method.

Codified Commerce does not control external banking settlement periods.

32. Taxes and invoices

Where a refund is processed, the related tax treatment, credit note or invoice adjustment will be handled in accordance with applicable accounting and tax requirements.

The refundable amount may reflect:

the eligible service amount;
applicable tax adjustments;
non-refundable third-party charges;
and any legally permissible payment-processing deductions.

33. Refund decision process

Refund requests are assessed using factors including:

date of payment;
date of cancellation request;
whether execution commenced;
work already completed;
resources reserved;
third-party expenses incurred;
client cooperation;
delivery evidence;
reported defects;
and the terms displayed at purchase.

Codified Commerce may request additional information before deciding the request.

34. No internal cost disclosure

A refund request does not entitle the client to inspect Codified Commerce’s:

internal cost structure;
profit margin;
resource records;
software usage;
AI-compute usage;
prompts;
internal research;
working files;
methodology;
or professional reasoning.

Refund eligibility is assessed against the purchased outcome and this policy, not through retrospective itemisation of Codified Commerce’s internal costs.

35. Codified Algorithmic Thinking™

Purchasing or refunding a service does not transfer any rights in Codified Algorithmic Thinking™.

Codified Commerce retains ownership of its:

frameworks;
workflows;
prompts;
algorithms;
automation logic;
implementation sequences;
analytical systems;
reusable modules;
research methods;
and associated know-how.

A client cannot require disclosure of proprietary methodology as a condition for accepting delivery or resolving a refund request.

36. Refund abuse

Codified Commerce may reject a refund request or discontinue service where there is evidence of:

fraudulent conduct;
deliberate misuse;
repeated purchasing and cancellation;
unauthorised access;
copying or extracting proprietary work;
false defect claims;
abusive communication;
chargeback abuse;
or attempted use of completed work without payment.

Nothing in this section limits rights that cannot legally be excluded.

37. Statutory rights

Nothing in this policy is intended to exclude, restrict or override a right or remedy that cannot lawfully be excluded under applicable law.

Where applicable law provides the client with a mandatory right inconsistent with this policy, the mandatory legal provision will prevail to the extent of the inconsistency.

38. Relationship with other policies

This Return and Refund Policy should be read together with:

the Terms of Service;
Subscription Policy;
Shipping & Delivery Policy;
Privacy Policy;
Legal Notice;
applicable product page;
applicable service page;
and checkout terms.

For subscription cancellation and renewal matters, the Subscription Policy applies.

For delivery and completion matters, the Shipping & Delivery Policy applies.

Where a product-specific term expressly differs from this general policy, the product-specific term applies to that purchase, subject to applicable law.

39. Policy updates

Codified Commerce may update this policy for future purchases and subscription renewals.

The policy displayed and accepted at the time of purchase ordinarily governs that purchase.

A revised policy does not retrospectively alter a completed purchase unless:

required by law;
expressly accepted by both parties;
or made effective from a future subscription renewal.

40. Contact

Refund and cancellation requests should be sent to:

Codified Commerce
Email: support@codifiedcommerce.com
Website: codifiedcommerce.com
Phone/WhatsApp: +91 97901 34586