Refund policy
Codified Commerce — Return & Refund Policy
Last updated: 29 May 2026
1. Overview
Codified Commerce delivers two Done For You (DFY) expert service products and one digital product. As all products are delivered digitally, standard return policies applicable to physical goods do not apply. This policy defines refund eligibility clearly by product.
2. Our Products
- Product 1 — Shopify Sidekick AI Store (Done For You — DFY)
- Product 2 — Shopify Sidekick AI Expert Tasks (Done For You — DFY)
- Product 3 — Codified Algorithmic Thinking™ (Digital Product — DIY)
3. Shopify Sidekick AI Store — DFY (Done For You)
3.1 A non-refundable commencement fee of 50% applies once the store build has begun.
3.2 If Codified Commerce is unable to deliver the agreed store within the committed timeline due to reasons within our control, the client is entitled to a full refund.
3.3 Once the store has been handed over and access credentials delivered, the engagement is considered complete and no refund is applicable.
3.4 Client-caused delays — including failure to provide content, branding assets, domain access, or Shopify collaborator access — do not entitle the client to a refund.
3.5 Revision requests must be submitted in writing within 7 days of handover. One revision round is included at no charge.
4. Shopify Sidekick AI Expert Tasks — DFY (Done For You)
4.1 Each paid task is non-refundable once executed and delivered.
4.2 Refund Eligibility — Task Non-Completion: A full refund is applicable only if a task cannot be completed due to reasons within Codified Commerce's control, specifically:
- Shopify platform limitations or outages beyond our control
- Task being outside Shopify Sidekick AI's native capabilities as confirmed by Shopify's documentation
4.3 Client-Caused Non-Completion — No Refund: No refund is applicable if task non-completion is caused by:
- Insufficient, incorrect, or revoked admin access granted by the client
- Client failure to respond to clarification requests within 48 business hours
- Incorrect task scope provided by the client
- Client-imposed restrictions on admin permissions that prevent execution
In such cases, Codified Commerce will notify the client in writing. The client may resolve the issue and request task re-execution within 7 days at no additional charge. After 7 days, the task is considered consumed and no refund or re-execution is applicable.
4.4 Task cancellations requested before execution commences are eligible for a full refund.
5. Codified Algorithmic Thinking™ — Digital Product (DIY)
5.1 The Codified Algorithmic Thinking™ Playbook is a digital PDF product. Due to its nature as an immediately accessible digital product, all sales are final once the PDF has been delivered via email.
5.2 Refund Eligibility: A full refund is applicable only if:
- The PDF was not delivered within 24 hours of confirmed Shopify Sidekick AI Store onboarding, and Codified Commerce is unable to resend successfully
- The delivered file is corrupted or inaccessible and cannot be replaced
5.3 No Refund Applicable: No refund is applicable on the basis of:
- Change of mind after delivery
- Dissatisfaction with business outcomes (traffic, conversions, rankings) as these depend on market conditions beyond Codified Commerce's control
- Inability to use the playbook due to client's own Shopify plan or store configuration limitations
5.4 This product is fulfilled exclusively to clients who have successfully onboarded onto the Codified Commerce Shopify Sidekick AI Store. Purchases made outside this eligibility gate are not fulfilled and will be fully refunded.
5.5 IP & Anti-Piracy: The Codified Algorithmic Thinking™ Playbook is licensed for single-store use only. Redistribution, resale, or sharing of the PDF constitutes IP infringement under the Indian Copyright Act, 1957 (Copyright Diary No. SW-24929/2026-CO 278728) and Trademark Application No. 7691488.
6. How to Request a Refund
6.1 All refund requests must be submitted in writing via:
- Email: support@codifiedcommerce.com
- Contact form: codifiedcommerce.com/contact
6.2 Requests must include:
- Client name and order or project reference
- Product purchased
- Reason for refund request
- Supporting evidence where applicable
6.3 Refund requests must be submitted within 7 days of the delivery date or triggering event.
6.4 Approved refunds will be processed within 7–10 business days to the original payment method.
7. Disputes
Codified Commerce will first attempt resolution through direct negotiation in good faith. Unresolved disputes shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India under the Indian Contract Act, 1872.
8. Changes to This Policy
Codified Commerce reserves the right to update this Refund Policy at any time. The policy applicable at the time of purchase governs each engagement. Material changes will be communicated to active clients via email.