Refund Policy

Effective date: 27 September 2026

Digital professional services

Codified Commerce supplies customized digital and professional Shopify services. There is ordinarily no physical product to return.

Codified Algorithmic Thinking™ (CAT AI) is a done-for-you AI system for Shopify Automations managed by Codified Commerce experts. The customer purchases an Automation, states the business goal and provides approved access; no customer-facing AI dashboard or self-built automation is required. Machine Experience checks what is in place, Moving Target identifies what needs attention, and Next Product Move directs the next action. CAT AI runs approved work with expert oversight where needed, and closes the cycle when the approved action is complete. Work may include Shopify store preparation, growth intelligence and ChatGPT Advertising, subject to the agreed scope and platform eligibility.

One Automation covers one approved outcome and its documented requirements, boundaries, dependencies, exclusions and acceptance criteria; it does not provide unlimited tasks or guaranteed commercial results. The standard price is ₹10,000 per Automation, paid in full before work starts; the actual price, taxes and renewal frequency shown on the product page and at checkout govern the purchase. Monthly or weekly subscriptions are available when displayed at checkout. Advertising media spend and third-party charges are separate by default unless an approved written scope expressly includes them and specifies the allocation. Conversion rate optimization is included where relevant to the approved scope, not as an unlimited separate deliverable.

When work commences

An Automation is considered commenced when CAT AI or the team begins substantive analysis, research, planning, configuration, content production, testing, deployment or implementation for the approved scope—even if no visible storefront change has yet been published.

Cancellation before commencement

A one-time order may be considered for cancellation within 24 hours of payment only when no substantive work or resource reservation has commenced. This is not an unconditional cancellation right and remains subject to applicable law and payment-processing constraints.

After commencement

Once work has commenced, fees are ordinarily non-refundable because professional capacity, research and execution resources have been committed. A preference change, delayed client response, change in business direction, platform decision or failure to achieve a commercial result does not create a refund entitlement.

Defects and missing agreed deliverables

Report a specific defect or missing item against the approved acceptance criteria within seven calendar days after completion or handover notification. Codified Commerce must receive a reasonable opportunity to inspect and cure a verified defect. New requirements, expanded scope, redesign after acceptance and third-party changes are not defects and may require another Automation.

Subscriptions

Weekly and monthly cycles renew automatically until cancelled. Cancellation is prospective and takes effect at the end of the paid cycle. A newly charged cycle may be considered for refund within 24 hours only if no work, analysis or resource reservation for that cycle has commenced. No partial-cycle refund is ordinarily provided after commencement.

Third-party charges

Shopify plans, domains, apps, licences, transaction fees and other third-party charges are governed by their providers and are not refundable by Codified Commerce unless expressly collected and stated otherwise. Advertising media spend is separate from the Automation fee by default. If an approved written scope expressly includes it within a combined budget, that scope determines its allocation and refund treatment. Amounts already committed to or consumed by an advertising platform are ordinarily non-refundable. If platform eligibility or approval prevents a paid ChatGPT Advertising scope from proceeding, contact Support for a review of work performed and unspent amounts, subject to applicable law.

How to request review

Email: support@codifiedcommerce.com · Phone/WhatsApp: +91 97901 34586

Include the order number, payment date and factual reason. Nothing in this policy limits non-waivable statutory rights.